How VoIP Benefits Telecommuters, Business, and Quality of Life

Making the Commute to Work is as Quick as a Click of the Mouse

VoIP: Making Tele-Work Work

road warriors, and revolutionizing the way teleworkers connect and work with their counterparts back in the office. VoIP providers with the ability to cut corporate phone bills in half, boost teleworking, and as a result increase productivity and quality of life are finding a receptive audience among corporate financial officers. VoIP is extending new features and capabilities to mobile employees and

The Virtue of Virtual Employees

The nomadic capabilities of VoIP allow a downloadable softphone or work phone to be plugged into any available broadband connection to reroute calls to any given location. Many common VoIP telecommuting deployments include features like videoconferencing, whiteboard collaboration, and presence -- where the real-time status of workgroup or department members are propagated to all other members. Other common features include call routing, which lets you define various call-handling responses based on factors including who is calling, where you are, the time of day, and the type of communications – voice, videoconferencing, instant messaging and whiteboarding. Many VoIP solution offer “Web-push co-browsing,” where multiple remote users can concurrently browse the same Web sites.

If everyone who could took full advantage of telecommuting, the reduction in miles driven would save $3.9 billion a year in fuel and the time savings would be equal to 470,000 jobs.

Improving Remote Worker Productivity

Workers can be more productive using VoIP remotely since they don’t spend so much of their day commuting.

  • Boosting Productivity. 92% of American workers believe that allowing employees to work remotely improves their productivity, according to the Avaya 2005 Global Research Report, January 2006.
  • 15% Increase in Personal Productivity thru smarter communications. Avaya believes that businesses can achieve an estimated 15% increase in personal productivity through smarter communication.
  • Enabling the road warrior and mobile worker. Over half of office workers surveyed claim to have missed an important business meeting, customer enquiry, contract or new business lead because they were unable to email or call someone and nearly one third of office workers have lost some of their own or their company’s money by being unable to contact people when they needed to. Businesses are clearly missing vital revenue-generating opportunities because calls do not reach the right people at the right time. These findings suggest that businesses need to take control and unify communication through VoIP.

Improving Quality of Life

  • Improves work-life balance. 9% of all office workers agree that allowing employees to work remotely improves their work-life balance. (Avaya 2005 Global Research Report, January 2006)
  • Like 3 weeks of extra vacation a year. Consider people who normally commute 30 minutes each way to and from work. Working from home just half of the time will reduce their commute by 125 hours annually over a 50-week year.
  • That’s equivalent to giving them more than three weeks of additional vacation time every year. Among organizations that have deployed IP communications Sage Research found an average benefit of 4.3 hours per week (or 28 days a year) for each remote worker.
  • $54 a Month in Fuel Savings at the Pump. A commuter who drives 50 miles a day to and from work and averages 25 miles a gallon burns about 2 gallons of gas per day, which would cost about $6.25. Work two days a week at home and the savings amount to $12.50 per week in fuel, or $54 per month.